Safe & Reliable transport
solutions for women & children

Frequently Asked Questions

Q. Are you a licenced company?
A. Yes. We are licenced by the public carriage office under Licence Number: 009688

Q. How do I make a booking?
A. You can book via telephone,App,online and Email.

Q. What payment methods do you except?
A. We accept bookings paid for via: account, cash and credit/debit card

Q.Do you operate a 24Hr service?
A. No, Our operating hours are from 5am-1am 7 days a week, all year but we will except advanced bookings for anytime of the day.

NB: Our operating hours are subject to change during busy periods

Q. Will I incur any extra charges if my plane is delayed?
A. No, we will track your plane's progress when it is in the air.

Q. Are your prices fixed?
A. No our prices are calculated by mileage but yes we do offer fixed fares for Airport and points of interest but don’t worry we ensure that all our prices are competitive. Extra charges will be applied to any additional drop offs, pickups or diversions.

Q. How much is waiting time?
A. Waiting time will be charged at 25p/minute or £15 per hour.

Q. We have children travelling with us. Can you provide child/infant seats?
A. Yes. Please tell us the ages of the children and we can provide up to two child/infant seats free of charge per transfer. At least 3 hours' notice must be given for journeys where a child/booster seat is required.

Q. Can I smoke in the car?
A. No. We operate a strict no smoking policy in all our vehicles

NB: Consumption of alcohol and use of controlled and/or illegal drugs is also not permitted

Q. How do I find my driver at the airport?
A. Our driver will wait in the arrivals terminal with your name on our company card for our meet and greet service. For Pickup only, please wait by the pickup /drop off point outside.

Q. How can I pay my invoice?
A. Your invoice can be paid using Direct Debit, Credit/Debit Card or BACs payment. Please contact our office for more information.

Q. How do i amend or cancel a booking?
A. You can contact us by phone or email to amend your booking here 

 

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